I was one of the early subscribers of Reliance services, right from their mobile, landline to broadband. As time passed, or may I say as management changed, the service just degraded. Initially their installation and service was entirely done by Reliance team directly, but later they started outsourcing them to local cable operators. Outsourcing isnt a bad idea, but the company should have built strong policies and kept monitoring these 3rd party agencies who deal with customer complaint.
As a customer, I shouldnt be worried about their management or their business methods, what matters to me is the product / service.
We disconnected Reliance after 2 years of initial trial, but then they were the first in city to launch 2mbps, 4mbps plans and that too rates below 1000Rs. Once in a while we used to sign up with Reliance and try it out, but it was always a disaster. This was my last trial. As I am writing this review, I am working on BSNL datacard, eventhough I have a reliance broadband with 1099 Plan at home. It is supposed to give 4mbps speed, whereas I get barely 512kbps that too very volatile. Reliance customer care says, as per TRAI you are getting required speeds, as you will get only 10% of 4mbps which is 400kbps.
I understand they are reading a script fed by their system, but how come he cannot understand what he is saying. If you pay for something, you just get 10% of it and its legit?
I raised almost 20-30 complaints via Online Portal, Email, Nodal Officer, Service Assurance Team, Presidents Mail, and then to Public Grievance. Online Portal complaints were closed without revert or even a closure message. Nodal Officer just gave a usual copy paste response that this is being handled (no reference no given), Service Assurance Team, dint respond, presidents Mail same no response. DOT / PG cell complaints, every single one of them were closed saying the same lame excuse of 10%.
Whats even more surprising is, no one has visited the location even once. Not even once, for all the complaints.